TERMS AND CONDITIONS

Plant Supply
It is difficult to judge demand for a living product and have sufficient stocks to meet all eventualities. It is possible that when you make out your order, there will be items of which we have insufficient stocks to meet demand. We therefore ask you to list some additional choices, of approximately the same value as SUBSTITUTES . We will not substitute plants of our own choice. We may, however, put in a different pot size to that ordered if we have sold out of the requested size. To give us some flexibility and assist us in keeping costs as low as possible, please use the 'Limited Cheque' system detailed below.

Payment
Payment with order please by cheque made payable to Hardy Exotics. Please use the 'Limited Cheque' system to save both costly refunds and administration. An example of how to fill out a 'Limited Cheque' is shown in how to order. As long as the amount we enter in figures is the same or less than the amount in words, the cheque is legal and can be presented. The invoice will be sent with your plants which will, of course, show the correct final amount. Prices where applicable include VAT at 17.5%. We reserve the right to alter prices should the VAT rate change. Our Vat registration number is 501 2458 91.


Dispatch

Our plants are dispatched via overnight carrier. The plants travel in open top boxes and arrive within 24 hours of collection from the nursery to destinations within U.K. The normal charge for packing and carriage is £20.00 for the first 10 kilos - usually about 8 or 9 plants in 3Litre containers. Each additional plant will cost an extra £1.50 approximately. These prices apply only to mainland Britain ; please ask us to quote for Northern Ireland, offshore islands and other EU countries.
Important: please include a daytime telephone number. Also include delivery instructions if you are not going to be at home to receive your plants.

Aftercare
Responsibility for the aftercare of plants rests with the purchaser after delivery. We have no control over growing conditions once the plants have left the nurseries.

Complaints
Satisfied customers are important to us, so any complaints will be dealt with quickly and considerately.
Should plants arrive in a damaged condition please notify us within 7 days in writing. We cannot be held responsible for failure due to adverse weather conditions or incorrect planting and aftercare subsequent to receipt of plants but we will always try to give helpful advice.


Minimum Order
Our minimum order value is £30.00 excluding carriage. We find that a small group of plants travels better than single pots, unless it is a large specimen. Acknowledgement of order - only if requested and if your order is accompanied by a stamped addressed envelope.


Force Majeure

Whilst every care is taken to dispatch your order so that it arrives in perfect condition, we cannot be held responsible for any conditions which are outside our control, or events, such as a lightening transport strike, which are only evident after dispatch.


Errors and Omissions Excepted.